Support

For anything not covered here, email support@lingercam.app. Include the event name, and if you’re a host, the email you sign in with.

Get the app

Hosts create and manage events in the LingerCam app for iPhone and Android. The store listings aren’t live yet; this page will link to them once they are. Guests don’t need the app: they join from the event’s QR code or link in their browser.

Hosting

How do I start an event?

Open the app, sign in with your email and tap to create an event. Pick the occasion, name it, set when photos appear and how many shots each guest gets, choose a look and a guest count. Then print the table cards or share the link.

Can I change the settings after the event starts?

Open the event in the app and tap Manage. While the event is live you can change the name, the cover and the end time, move the reveal later, and change who sees the photos from every guest to only you. The reveal can’t move earlier once guests are shooting, and photos kept to only you can’t be opened up to every guest once the event is live. The film look and shots per guest are fixed once the event goes live, so every photo matches and every guest has the same number of shots.

Can I end the event early?

Yes. In Manage, tap End now. The camera closes for every guest, and before you confirm, the app shows when the photos will appear.

How do I delete an event?

In Manage, tap Delete event. This deletes every photo for every guest and can’t be undone, and payments aren’t refunded. You can also delete any event, including a draft, from its card in your events list.

Why can’t I see the photos yet?

Nobody sees the photos before the reveal, the host included. They appear for everyone at the reveal time you chose.

How do I remove a photo?

As the host, open the photo and hide it. A hidden photo disappears for everyone at the event. Guests can remove their own photos once they can see them in the event.

Guests

The camera won’t open

Check that your browser has permission to use the camera. On iPhone that’s in Settings, under Safari, Camera. On Android it’s in the browser’s site settings. Then reload the page.

I ran out of shots

The host sets the number of shots per guest. They can’t be topped up by guests.

Can I remove a photo I took?

Once you can see your photo in the event, open it, open its menu and remove it. If you can’t see it yet, email us with the event name and your name.

I joined in a different browser or on another phone

If you left your email address when you joined, the reveal email has a link that opens the event as you in any browser, with your name and your photos.

My photos haven’t uploaded

Photos upload in the background and retry when the connection comes back. Keep the page or app open for a moment once you have signal.

Payments

Small events are free, and larger events are a single payment by guest count; see Pricing for the sizes and prices. Purchases made in the app are handled by the App Store or Google Play, and web purchases by Stripe. For a problem with a payment, email us with the event name.

Your account

You can delete your account and everything in it from the app under Settings, or by email. See Delete your account.